100 prints minimum per month to qualify for brand pricing.
A minimum of 24 garment pieces are required for each screen-print order for brands. The 24 garments can be any combination of apparel types as long as they receive the same artwork design and ink colors. The 24 pieces may be for 1 design, or a combination of 2 designs at 12 each. Each artwork design (all locations included) will require a minimum of 12 garments.
A $10 screen set-up fee is assessed for each color of ink used in the artwork design. This is a 1 time charge, no charge on re-orders of 24 or more garments. On re-orders of designs of quantity 12-23, there will be a $5 fee per ink color assessed.
All basic orders up to 250 prints will take a maximum of seven 7 business days to complete after approval of customer’s final artwork design. Any order required before 7 business days will have a $50 rush fee added on to their invoice. Orders over 250 prints, or specialty process (such as discharge inks or more than 2 locations per garment) may require up to 14 business days to finish and the rush fee will apply to orders needed before 14 business days. The aforementioned business days do NOT include shipping.
Ammonite Ink can only print customer created artwork if it is in the correct file format. These would include Adobe Illustrator, Vector, and EPS files. Unacceptable formats include, but are not limited to, Microsoft Word documents, jpeg, bitmap, gif, and ping files. Re-creation fees may apply if customer only has low resolution files. This fee will be determined by the complexity of the design. Information on how to prepare your artwork for screenprinting
Ammonite Ink provides logo and artwork creation services for those with no electronic files at a rate of $50 per hour. Customers are allowed up to 3 revisions to the created artwork. Greater than 3 revisions will require an additional artwork fee. This fee will be based upon the complexity of the artwork design and will be agreed upon with the customer before further revisions are made.
Ammonite Ink prints with inks from varying suppliers. If a specific PMS color match is desired, notify us and these can be ordered to suit for approximately $45 per pint. Actual print colors may vary from those viewed on computer screens. Differences in computer screen resolutions and sizes may slightly skew the actual tints.
Cancellations are accepted with no charges assessed if done so prior to the start of any production. Service fees will still be charged if cancellations are done after the start of production. Production includes partial or complete services on artwork, research, order of apparel, or screen-printing. No refunds will be given and/or full payment is expected if the screen-printing process has begun.
Changes to your order (ie: addition or subtraction of prints) is not permitted after payment of invoice has been made. This payment is your acknowledged agreement for invoiced services and product. Estimate and proof approval process is offered as your opportunity to make changes. Any additions to your order after payment is received will follow the order policies as mentioned above including meeting minimums per order (24) and per design (12).
Ammonite Ink goes to great lengths to ensure that all orders are filled accurately, on time and are of the highest quality. We, after all, are human and make mistakes. It is how we handle our mistakes that will earn your trust.
We accept returns and will refund payment if you are disappointed by our merchandise because:
The items themselves are materially flawed prior to printing. Since our brand customers are responsible for supplying the product, it is recommended that a through investigation of your blank product is conducted prior to delivery to our shop. If you are shipping the product directly to our shop from your supplier, we are not held responsible for damaged product. If discovered prior to printing, we will notify you promptly to handle the return with your supplier.
The design of the final product is materially different from the final design submitted and approved by the customer prior to printing.
Please call and speak to a customer service representative for return and refund information.
3. *AMMONITE INK IS NOT RESPONSIBLE FOR VARIATIONS IN PRINTING BASED ON DIFFERENT TYPES OF FABRICS SUPPLIED FOR THE SAME DESIGN. For instance, if you have 100% Cotton items AND 50/50 items that have the same design, you must notify us first. Different fabrics receive different ink types, to achieve the same results. If you do notify us, we will gladly switch out the ink, while charging an ink change fee.
Here at Ammonite Ink, we take pride in providing you -- our customer -- with exactly what you want. Because we stand behind our work, we are happy to offer a money back guarantee.
Possible Reasons for Return
Due to the nature of custom screenprinting and embroidery, Ammonite Ink will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:
The blank product is materially flawed (holes, tears, etc.), if we supplied the product. If you supply the product, we assume that you have inspected your garments first. *see above
The decoration quality (screenprinting, embroidery, etc.) is not of a commercially acceptable level, or
the design on the products you received is markedly different than the final online representation and work order that you approved.
Notice About Ink Colors
Please note that due to varying monitor settings, the colors represented on the online art approval may not match the actual ink or thread colors screenprinted or embroidered on your garments. Ammonite Ink is not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.
Garment sizing can vary amongst manufacturers and styles. If you need sizing information, specifications can be found on most of our supplier websites. You may purchase a sample of a specific item by asking us to order them. Please contact us for any questions regarding sizing. Ammonite Ink is not responsible for the purchase of incorrect sizes.
How to Request a Return
Return claims must be filed with Ivory Coghlan within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements.