Policies

Order Policy

  • A minimum of 12 garment pieces are required for each screen-print order. The 12 garments can be any combination of apparel types as long as they receive the same artwork design and ink colors. Each artwork design (all locations included) will require a minimum of 12 garments.

 

  • A $20 screen fee is assessed for each color of ink, and each screen, used in the artwork design. 

  • Each image has a $50 set up fee. This is a 1 time charge, and will not be assessed on future orders of the same image. 

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  • Any order required before 7 business days will have a $50 rush fee added on to their invoice. Orders over 250 prints, or specialty process (such as all-over prints) may require up to 14 business days to finish and the rush fee will apply to orders needed before 14 business days. The aforementioned business days do NOT include shipping to you, please factor this in when setting your schedule.  Supplying your "need by date" is very helpful in ensuring we meet your deadlines.

  • Ammonite Ink can only print customer created artwork if it is in the correct file format. These would include Adobe Illustrator, Vector, and EPS files. Unacceptable formats include, but are not limited to, Microsoft Word documents, jpeg, bitmap, gif, and ping files. Re-creation fees may apply if customer only has low resolution files. This fee will be determined by the complexity of the design.
     

  • Ammonite Ink provides logo and artwork creation services for those with no electronic files at a rate of $50 per hour. Customers are allowed up to 3 revisions to the created artwork. Greater than 3 revisions will require an additional artwork fee. This fee will be based upon the complexity of the artwork design and will be agreed upon with the customer before further revisions are made.
     

  • Ammonite Ink prints with inks from varying suppliers. If a specific PMS color match is desired, notify us and these can be ordered to suit. Actual print colors may vary from those viewed on computer screens. Differences in computer screen resolutions and sizes may slightly skew the actual tints.

 

  • Cancellations are accepted with no charges assessed if done so prior to the start of any production. Service fees will still be charged if cancellations are done after the start of production. Production includes partial or complete services on artwork, research, order of apparel, or screen-printing. No refunds will be given and/or full payment is expected if the screen-printing process has begun.

 

Return Policy

Here at Ammonite Ink, we take pride in providing you -- our customer -- with exactly what you want. Because we stand behind our work, we are happy to offer a money back guarantee.

Ammonite Ink goes to great lengths to ensure that all orders are filled accurately, on time and are of the highest quality. We, after all, are human and make mistakes. It is how we handle our mistakes that will earn your trust.

 

Possible Reasons for Return

Due to the nature of custom screenprinting and embroidery, Ammonite Ink will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:

  • The blank product is materially flawed (holes, tears, etc.), if we supplied the product. If you supply the product, we assume that you have inspected your garments first.

  • The decoration quality (screenprinting, embroidery, etc.) is not of a commercially acceptable level, or the design on the products you received is markedly different than the final online representation and work order that you approved.

 

Notice About Ink Colors

Please note that due to varying monitor settings, the colors represented on the online art approval may not match the actual ink or thread colors screenprinted or embroidered on your garments. Ammonite Ink is not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.

 

Garment Sizing

Garment sizing can vary among manufacturers and styles. If you need sizing information, specifications can be found on most of our supplier websites.  You may purchase a sample of a specific item by asking us to order them. Please contact us for any questions regarding sizing. Ammonite Ink is not responsible for the purchase of incorrect sizes.

 

How to Request a Return

Return claims must be filed within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please email us at Ivory@ammoniteink.com to process your return.

 
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